Superfly Support

We’ve got your back.

Getting Started

Check out our guides to getting started with Superfly products and our most FAQ

Product Specific Support

If you’re looking for help with a certain product, please check out our product documentation

Troubleshooting

Before submitting a ticket, please review our troubleshooting tips

We’re here to help.

We’ve worked on (and are continually working on) putting together resources to get you fast answers to your questions!

Before submitting a support ticket, take a look at these 3 steps to see if there’s an answer for you!

If you still need help, submit a support ticket below. We’ll be happy to help you out from there.

Support Ticket

Select the option that describes you best
- Technical Support I need support for a product I've already purchased.
- Billing/Account Concern I need support for my account, subscription or purchase I've already made.
- Pre-Sales Question I'd like to gather more information before making a purchase.
Where did you make your purchase?*
- I made my purchase at BeSuperfly.com
- I made my purchase at ElegantThemes.com
Note for Elegant Themes Marketplace customers

This option should only be used if you made a purchase on ElegantThemes.com and have been directed to write in with this form. If you're looking for help with any of the following issues, you must reach out to Elegant Themes.
- Problems with downloading product
- Problems uploading product to site
- Refunds
- Invoices
- Account related issues
Select the option that best describes your issue.
Which billing or account issue are you having?

FAQs

Do you have a lifetime purchase option?

We’ve put some thought into the idea of a lifetime membership option, but at this time we don’t offer one for our standalone products or our membership.

What happens if I cancel my subscription?

If for some reason, you need to cancel your subscription, that’s no problem! You’ll get any remaining time with your subscription. After that you’ll still be able to use your products, but updates and support will no longer be available. Renewing your subscription will give you access to support and downloads again. To continue with cancelling your account, please click below and fill out the form. We’ll help you out from there!

Do you have a refund policy?

We work hard to make sure our products deliver quality and satisfaction, but we understand sometimes it still isn’t a perfect fit for every single customer. We are more than happy to provide a complete refund within 30 days of your original purchase. Before asking for a refund, we would appreciate an opportunity to fix any problems you might have. If your plugin or theme isn’t working as expected, you can submit a Technical Support ticket to see if we can fix the issue.

What is the Superfly Builder and can I use it?

The Superfly Builder allows you to take single sections from our Super Themes and compile it into a single file that you can import to your site. The Theme Builder is for Superfly Members only. It can be accessed (and previewed by non-members) here.