Contact Superfly

About You
Tell us a little about yourself...
First Name*
Last Name
Email*
Are you contacting us for help or support?*
- Yes
- No

Have you visited our support portal? *
Our support portal is setup to help you install your theme as well as provide answers to FAQ's. Click here to access the support portal.
Visit the portal?*
- No, take me to the portal!
- Yes, but I still have questions!
Great! Click here to access the support portal. If you still need to create a ticket, you can do so via the portal as well.

Preliminary Questions
To help us support you better, please provide the following information.
Are you a Superfly Member (aka "Superflyer")?*
- Yes, I am!
- No, what's that?
Great! As an active Superflyer, you receive FREE support for the lifetime of your Membership on ALL member & purchased store products.
Non-member support is available for 3-months from the date of purchase. However, Superflyers have FREE access to a large library of products, receive 25% off all regular priced products and enjoy FREE support for the lifetime of their Membership on ALL member & purchased store products. Click here to learn more.
What is your order number?*
Please provide us with your valid order number. This can be found on your purchase receipt or by logging into your account.
Unfortunately, it looks like support for your product has expired. Please note that non-member support is available for 3-months from the date of purchase, per our terms & conditions. You are welcome to submit a ticket to our support team, but please be aware that priority is given to our members and those with active support.
Support expired*
- I'd like to extend my support
- I'd like a quote for additional support
- I understand my support is expired
Need support outside of the 3-months included in your purchase? We have 2 options available:
- The most popular option is to sign up for our membership where you'll receive unlimited support for as long as your membership stays active. Click here to learn more.
- Another option is to hire Superfly to help resolve your issue. Click here to request a quote.

Support Questions
In order to better assist you, please include as much information about the issue you're having. Preferably, we ask that you create a temporary admin account for us to help troubleshoot your issues. Be sure to read our Terms & Conditions for more information regarding our support policy.
Website you're having trouble with? *
Temporary Admin Username
Temporary Admin Password
If your site isn't public, please attach a screenshot(s) of the issue
Drop files here or

Accepted file types: jpg, gif, png, pdf.
What product are you having trouble with?*
Support is not available for our free products. However, be sure to check out our very in-depth walkthrough video that will show you how to install & setup Anchor.
Click here to view the video.
Please note that support for Mhmm is intended to help replicate or troubleshoot the prebuilt demos. While customizations with Mhmm are limitless, unfortunately, we cannot support everyone's customizations of the plugin. If you need advanced help, consider hiring Superfly! Click here to request a quote.
In a few words, please summarize the issue you're having*
This will be your ticket subject line.
Now, please be more specific. What's the problem?*
Be as detailed as possible and let us know how we can reproduce the issue you're having.

Basic Troubleshooting Steps *
Please take a moment to ensure you've performed the following steps prior to submitting a ticket. This will enable our support team to assist you more quickly and resolve your issue.
Do you have the latest Wordpress version installed?*
- Yes, I'm on the latest version of Wordpress
- No, I'm on an older version
Do you have the latest Divi version installed?*
- Yes, I'm on the latest version of Divi
- No, I'm on an older version
Do you have the most recent version of our plugin installed?*
- Yes, I'm on the latest version
- No, I'm on an older version
Have you tried disabling all other plugins to see if the issue goes away?*
- Yes, but I'm still having issues
- No, I haven't done this

How can we help you?*
prove your humanity.

contact.

Step 1 of 6

About You

Have you visited our support portal? *

Preliminary Questions

Support Questions

Basic Troubleshooting Steps *

terms.

support.