Problems activating?

First, make sure your subscription is active. If it is, visit your API Keys page. If you were trying the product specific API key, try the master key. Or if you were trying your master key, try the product specific key. If you still can't activate, please click below and submit a ticket.

Site broken on activation

The most common reason for this is that the php version is too low. Please ensure that the site is php 7.3 or greater. If that doesn't fix the problem, please deactivate all other plugins. We will double check to make sure you did this;)

If these don't resolve your issue, please click below to submit a ticket. Please include any and all errors that you see.

Can't Update?

If you're unable to update your products, please visit your account and ensure your subscription is active. Updates are only available with an active subscription.

If you've got an active subscription and still can't update your product, please click below to proceed with submitting a request.

Subscription charges

BeSuperfly.com uses a subscription model for its products. This is noted at the time of your purchase. We also sent out an email leading up to your renewal. We do this to ensure we can keep supporting our products and make sure they're up to date, as well as provide support to you, our customers!

Retrieving Your Password

If you've lost or forgotten your password, please visit this link. If you didn't receive the email (and checked spam folder as well), please click below to open a ticket.

What Happens If I Cancel?

If for some reason, you need to cancel your subscription, that's no problem! You'll get any remaining time with your subscription. After that you'll still be able to use your products, but updates and support will no longer be available. Renewing your subscription will give you access to support and downloads again.

To cancel your subscription go to https://besuperfly.com/my-account/subscriptions/ click the View button next to the subscription you want to cancel. This will take you to the next page where you can click the Cancel button to terminate your subscription for that product/membership.

Refunds

We work hard to make sure our products deliver quality and satisfaction, but we understand sometimes it still isn't a perfect fit for every single customer. We are more than happy to provide a complete refund within 30 days of your original purchase.

Before asking for a refund, we would appreciate an opportunity to fix any problems you might have. If your plugin or theme isn't working as expected, please click Technical Support above and submit a ticket describing the issues you're having.

If you still feel that you must request a refund, please click below to submit a request.

Downloads not showing

If your download isn't showing up, first check to make sure you have an active Superfly Membership or a subscription to the product in question. Downloads won't be available if there's no subscription.

If you purchased a Hobbyist or Hardcore license of any of our products, please continue to the next page and let us know your order number and we'll help you out!

Lifetime Memberships

We've put some thought into the idea of a lifetime membership option, but at this time we don't offer one for our standalone products or our membership.

What Happens If I Cancel?

If for some reason, you need to cancel your subscription, that's no problem! You'll get any remaining time with your subscription. After that you'll still be able to use your products, but updates and support will no longer be available. Renewing your subscription will give you access to support and downloads again.

To continue with cancelling your account, please click below and fill out the form. We'll help you out from there!

Refunds

We work hard to make sure our products deliver quality and satisfaction, but we understand sometimes it still isn't a perfect fit for every single customer. We are more than happy to provide a complete refund within 30 days of your original purchase.

Before asking for a refund, we would appreciate an opportunity to fix any problems you might have. If your plugin or theme isn't working as expected, you can submit a Technical Support ticket to see if we can fix the issue.

Downloads not showing

If your download isn't showing up, first check to make sure you have an active Superfly Membership or a subscription to the product in question. Downloads won't be available if there's no subscription.

If you purchased a Hobbyist or Hardcore license of any of our products, please continue to the next page and let us know your order number and we'll help you out!

Before asking for a refund, we would appreciate an opportunity to fix any problems you might have. If your plugin or theme isn't working as expected, you can submit a Technical Support ticket to see if we can fix the issue.

Superfly Theme Builder

The Superfly Theme Builder allows you to take single sections from our Super Themes and compile it into a single file that you can import to your site. The Theme Builder is for Superfly Members only. It can be accessed (and previewed by non-members) here.