need help? we’ve got your back. Step 1 of 5 20% Have questions or need support?How can we help you?*I need support for a product I've already purchasedI have a pre-sales questionPlease note that this selection is only for pre-sales questions. If you have support related questions, please select the other option. Thank you! Have you visited our support portal? *Our support portal is setup to help you install your theme as well as provide answers to FAQ's. Click here to access the support portal.Visit the portal?*No, take me to the portal!Yes, but I still have questions!Great! Click here to access the support portal.Purchase Email* This must be the email address you used to purchase your product(s). Support QuestionsIn order to better assist you, please include as much information about the issue you're having. Preferably, we ask that you create a temporary admin account for us to help troubleshoot your issues. Be sure to read our Terms & Conditions for more information regarding our support policy.Website you're having trouble with? *Temporary Admin UsernameTemporary Admin PasswordIf your site isn't public, please attach a screenshot(s) of the issue Drop files here or Accepted file types: jpg, gif, png, pdf. What product are you having trouble with?*Choose your productCSS for Divi CourseMhmm (Mighty Header & Menu Maker)Superflyer MembershipImage IntenseSOS (Simple Overlay Solution)JosefinHawthorneMiloPhoenixWireframe KitDivi EventsDivi Background PlusDivi MagicAnchorAnthemArrowBAM (Divi Before/After Module)BeaconBKG+ (Divi Background Plus)Book+Event ThemeClarifyDivi Sticky VideoDUC (Divi Under Construction)EmmelineGradientKaydenLavanyaOther / MiscellaneousPlease provide your order numberSupport is not available for our free products. However, be sure to check out our very in-depth walkthrough video that will show you how to install & setup Anchor. Click here to view the video.Please note that support for Mhmm is intended to help replicate or troubleshoot the prebuilt demos. While customizations with Mhmm are limitless, unfortunately, we cannot support everyone's customizations of the plugin. If you need advanced help, consider hiring Superfly! Click here to request a quote.In a few words, please summarize the issue you're having*This will be your ticket subject line.Now, please be more specific. What's the problem?*Be as detailed as possible and let us know how we can reproduce the issue you're having. Basic Troubleshooting Steps *Please take a moment to ensure you've performed the following steps prior to submitting a ticket. This will enable our support team to assist you more quickly and resolve your issue.Do you have the latest Wordpress version installed?*Yes, I'm on the latest version of WordpressNo, I'm on an older versionDo you have the latest Divi version installed?*Yes, I'm on the latest version of DiviNo, I'm on an older versionDo you have the most recent version of our plugin installed?*Yes, I'm on the latest versionNo, I'm on an older versionHave you tried disabling all other plugins to see if the issue goes away?*Yes, but I'm still having issuesNo, I haven't done this First Name*Last NameEmail* What's the best email address to contact you?Commentsprove your humanity.